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Remote Management: How to Support Staff Working from Home

Remote work is not a new phenomenon, but it has gained more popularity over the last few years. The trend has only gained more traction since the arrival of the pandemic. Remote work is the future of work, and companies that embrace it will be at the forefront of innovation and employee satisfaction. Remote work offers flexibility, and many employees prefer to work from home or other remote locations, where they can balance their personal lives and work. According to a survey by Buffer, 99% of remote workers would like to work from home at least part-time for the rest of their careers. Managing remote workers can be challenging, but it is essential to support employees who work remotely to keep them engaged, motivated, and productive. Here are several tips on remote management to help support staff working from home.

Set Clear Expectations

Effective communication is essential for remote workers. Communication should be explicit, and you should define what goals and results you expect from your remote team. Setting clear expectations will give your remote workers a sense of direction and help them prioritize their tasks. When setting expectations, ensure that you specify how you will communicate with them, how often you will check in with them, and the expected response time for emails or other communication methods. You will need to be clear about deadlines and deliverables and how they fit into the overall project or work responsibilities. Your team should also have a clear sense of what you expect from them. When everyone knows what is expected of them, it is easier to avoid misunderstandings and focus on achieving results.

Be Available and Approachable

When working remotely, it can be difficult for employees to communicate effectively with their managers. As a manager, you need to be available and approachable. You should provide guidelines on how and when you are available to communicate with your team members. This includes setting up regular communication channels such as weekly check-ins, daily stand-up meetings, or project updates. Additionally, you should be proactive in responding to team members’ communication, ensuring that they feel that their concerns are being taken seriously. Be responsive and attentive to your remote workers’ needs, and they will be more likely to feel connected and engaged.

Schedule Regular Check-ins

Working remotely can be isolating, and your employees might feel left out of the loop. Therefore, scheduling regular check-ins can help keep your employees connected and support them in their work. You can schedule regular one-on-one meetings or group meetings, depending on your team size. During these meetings, you can discuss progress, identify any challenges, and provide feedback. Additionally, check-ins can be a time to catch up with your remote team members on a personal level, creating rapport and building strong relationships. These relationships are essential for effective communication, problem-solving, and collaboration. You can also use these check-ins to gauge employee engagement levels.

Manage Performance Remotely

Measuring employee performance remotely can be challenging. However, with the right tools and metrics in place, you can track your team’s productivity and monitor their progress. Identify key performance indicators (KPIs) relevant to your team and monitor them regularly. KPIs could include project timelines, quality deliverables, or customer satisfaction ratings. You can also use performance tracking software and time tracking apps to monitor your team’s performance. Additionally, providing feedback to your remote employees is crucial for maintaining accountability and keeping them motivated. Regular feedback sessions can help employees identify areas for improvement, stay on track, and achieve their goals.

Use the Right Tools

Using the right tools is crucial when managing a remote team. There are different tools available to help you effectively manage remote teams from project management tools such as Asana, Trello, or Basecamp, to communication tools like Slack, Zoom, or Skype. Such tools can help your remote team stay connected, collaborate effectively, and manage their workload. Additionally, use tools that help you track your team’s progress, measure performance, and provide feedback that is timely and helpful. Some of the best remote work tools to consider include:

  • Communication Tools: Emails, chat apps such as Slack, video conferencing tools like Zoom.
  • Collaboration Tools: Project management apps such as Asana, Trello or Basecamp, version control apps such as Github, cloud storage such as Dropbox or Google Drive.
  • Performance Management Tools: Performance tracking software, time tracking apps such as Toggl or RescueTime, employee engagement tools such as 15Five or CultureAmp.

Encourage Collaboration

Collaboration is crucial in any workplace, and remote teams are no exception. Encourage collaboration among remote workers by using team-building initiatives. These might include virtual team activities, interactive brainstorming sessions, or regular team-building exercises. Collaboration enhances employee engagement and productivity, which positively impacts performance. Encourage your remote team to share their ideas, work together on projects, and provide feedback. This creates a culture of mutual support, trust, and communication.

Facilitate Training and Development

Employee training and development are essential for employee engagement and retaining top talent. Remote workers need access to training and development opportunities to enhance their skills and keep up to date with industry trends. As a manager, ensure you provide remote workers with access to online training resources, webinars, conferences, or workshops to help them develop their skills. Support your remote workers by providing mentorship, coaching, or networking opportunities. Remote workers often feel isolated from their team and may not have access to informal mentoring or coaching opportunities. Hence it is essential to provide these opportunities to develop their skills and increase their engagement.

Prioritize Communication

Communication is the lifeline of any remote team. Ensure that you use the right communication channels, such as email, chat, or video conferencing, to communicate effectively with your remote team. Additionally, prioritize communication that is respectful, supportive, and transparent. This means that you need to provide timely feedback, respond to questions and concerns, and communicate changes that affect your remote team. Communication should be two-way and regular. You should encourage your remote team to share ideas, provide feedback, and ask questions. This creates a more transparent and collaborative working environment.

Respect Work-Life Balance

Remote work offers flexibility, and your employees need to balance their work and personal lives. As a manager, respect your employees’ work-life balance by setting realistic workloads and deadlines. Encourage your employees to take breaks and disconnect during non-working hours. Remote work offers flexibility, but it also has its challenges and distractions. You may have team members in different time zones, and cultural or family responsibilities can affect work schedules. Respecting work-life balance can improve employee satisfaction and reduce stress among remote workers.

Create a Culture of Trust

Creating a culture of trust is crucial for remote teams. When your team members trust each other, they are more likely to collaborate, communicate, and work towards common goals. As a manager, you need to ensure that your remote team feels valued and appreciated. You can do this by providing regular feedback, recognizing achievements and milestones, and promoting open communication. When employees feel valued, they are more likely to trust their colleagues and work towards common goals.


Remote management requires a different approach than traditional management, but it can be as effective, if not more so, when approached with the right strategies. Support staff working from home by setting clear expectations, maintaining regular check-ins, using the right tools, encouraging collaboration, facilitating training and development, prioritizing communication, respecting work-life balance, and creating a culture of trust. By doing so, you can keep your remote team engaged, motivated, and productive for better business outcomes. Remote work is not a trend but a new way of work, and remote management is here to stay. Managers who respond proactively to remote work challenges will be well placed to lead their organizations to success.

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