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Strategies to Keep Staff Happy and Engaged in Remote Work Settings

The 21st century has seen the rise of remote work, and according to research, this trend is here to stay. Remote work has several advantages, including cost savings on overheads such as rent and utilities, increased productivity, and access to a broader pool of talent. However, remote work also comes with its unique challenges, especially when it comes to keeping staff happy and engaged. In this article, we’ll explore strategies that businesses can use to keep their remote staff happy and engaged.


Communication is vital in any workplace setting, and remote work is no different. Remote teams need to communicate effectively, clearly and consistently to ensure that everyone is on the same page. This means that businesses need to invest in useful communication tools like Skype and Zoom that enable real-time communication between remote workers. These tools allow for responses to any questions or queries to be answered efficiently, ensuring that remote teams can continue working without undue delays.

Businesses should also be proactive in communicating with their remote staff, offering clear and honest feedback on their performance. Regular communication allows businesses to identify any issues experienced by their remote staff and address them in a timely manner. It also enables businesses to recognize the efforts of their remote staff, encouraging them to remain committed to their work.

Provide Clear Expectations

Providing clear expectations for remote staff is essential. This includes setting clear deadlines and work schedules, so that remote workers understand what is expected of them daily, weekly, or monthly. Providing remote staff with clear goals and objectives ensures that they have a clear understanding of their role and how their role fits into the organization’s broader goals.

Equally important is ensuring that the expectations set by businesses are realistic and achievable. Overburdening remote workers, with an excessive workload or unrealistic expectations, can lead to frustration, burnout, and decreased productivity. Additionally, setting unrealistic goals increases the likelihood of missed deadlines and disappointing results.

Create a Positive Work Environment

Creating a positive work environment for remote staff is critical for keeping them happy and engaged. Remote workers can often feel isolated, leading to low morale and decreased productivity. Therefore, it’s important that businesses take steps to ensure that their remote staff feels valued, appreciated and supported.

Employers can invest in training and development programs that help staff stay up-to-date with industry trends and new technologies, recognizing and rewarding a job well done. Employers can also encourage remote workers to interact and collaborate, using social networking sites, chat rooms or video calls.

In addition to investing in training programs and collaboration tools, employers can also invest in employee wellness programs. Remote working can be stressful, and studies have shown that remote workers are more likely to experience burnout, anxiety, and depression than their office-based counterparts. Therefore, promoting employee wellness by providing support, resources, and regular check-ins can help remote workers stay motivated, focused, and engaged.

Encourage Teamwork

Encouraging teamwork among remote workers helps to create a sense of community and belonging, which is essential for keeping staff happy and engaged. While remote staff may work alone, it’s vital to ensure that they feel like part of a team, even if they are working from widely dispersed locations.

One way to promote teamwork among remote workers is to have regular team meetings or online conferences that bring everyone together. These meetings create an opportunity for remote workers to get to know each other, collaborate on projects and discuss any challenges they may be facing.

In addition to team meetings and online conferences, businesses can also encourage team-building activities, such as virtual team-building exercises. Virtual team-building exercises mimic in-person team-building activities, allowing remote workers to socialize, build relationships, and engage in activities that foster teamwork and collaboration.


Flexibility is a significant advantage of remote work, and businesses must ensure that their remote staff can enjoy this benefit. This means allowing them to work flexible hours that suit their lifestyle and personal commitments. Some remote workers prefer working early in the morning, while others prefer working late at night. By giving remote workers the freedom to choose their work hours, businesses can allow them to work during their most productive hours, reducing stress and boosting job satisfaction.

Remote workers also need to take breaks and have time to recharge. Therefore, businesses should encourage remote workers to take their breaks, allowing them to rest and recharge, which ultimately enhances their overall well-being and productivity.

Embrace Technology

Technology is an essential part of remote work, and businesses must embrace technology that makes remote work more efficient, enjoyable, and productive. Remote workers need access to project management software and collaboration tools that enable them to work efficiently and effectively.

Businesses can invest in time-tracking software to monitor remote workers’ productivity and ensure that they are meeting the set goals and objectives. Additionally, businesses can also use virtual reality or augmented reality tools to provide remote workers with a more immersive and collaborative work experience.

When selecting technology tools, businesses should take into account the skills and preference of the remote staff to ensure that the tools selected are user-friendly and will not create additional stress. Employers should also provide technical support to remote workers, ensuring that they have access to assistance when they need it.

Client Communication

In remote work settings, businesses must ensure that client communication is effective. Remote workers often require regular and clear communication with clients to ensure that everyone is on the same page. Therefore, businesses must invest in communication tools that facilitate client communication, including chats, conference calls, and video calls.

Effective client communication also requires providing remote workers with the necessary information and resources they need to communicate effectively with clients. This includes providing remote workers with templates or samples that enable them to write clear and efficient emails, reports or other written materials.

Focus on Employee Engagement

Employee engagement is a critical driver of productivity, and remote workers are no exception. Engaged employees are more likely to go the extra mile and are less likely to look for other employment opportunities. Focusing on employee engagement is, therefore, essential for businesses looking to keep their remote staff happy and engaged.

Businesses can invest in employee surveys that allow remote workers to provide feedback on their work environment, tools, and the overall organizational culture. These surveys provide essential insights into what remote workers like or dislike about their work, and what motivates them. Employers can use this information to make necessary improvements in engagement, from granting paid time off to introducing new benefits or wellness programs.

Employers can also hold virtual events such as team-building activities, social hours in which remote workers can interact and get to know each other on a more personal level. Additionally, employers can provide opportunities for remote workers to engage in social action programs or community service, such as volunteering for charitable organizations. Participating in activities outside of work can foster a sense of community and purpose among remote workers, which in turn increases engagement levels.


Remote work is here to stay, and businesses must invest in methods that keep their remote staff happy and engaged. Effective communication, clear expectations, creating positive work environments, teamwork, flexibility, embracing technology, effective client communication, and a focus on employee engagement are all critical strategies for keeping remote staff engaged and motivated.

Additionally, businesses must recognize that remote workers require a level of trust and support to be productive, and therefore, it’s essential that remote workers’ wellbeing is prioritized by investing in training and development, wellness programs, and flexible work arrangements. By adopting these strategies, businesses can reap the benefits of remote work, including cost savings and higher productivity while ensuring that their remote staff remains happy and engaged.

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