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What Should Be Included in a Remote Work Policy

Remote work has been on the rise for years, but the events of 2020 have accelerated its adoption. With the ongoing global pandemic, many businesses are transitioning their workforce to remote work to ensure employee safety and maintain operations. While the shift to remote work can improve work-life balance, reduce costs, and increase productivity, it comes with its own set of challenges that require smart policies and best practices to address.

In this article, we will provide tips on how businesses can create an effective remote work policy that ensures employee engagement, productivity, and mental well-being. We will discuss the importance of communication, setting clear expectations, fostering a strong remote work culture, encouraging work-life balance, offering flexibility, promoting team bonding, defining performance metrics, regularly evaluating the policy, and establishing rules for managing time zones.

At the core of these tips is the understanding that remote work requires a different kind of culture and approach than traditional office work. Remote workers need to be empowered to work independently, yet remain committed to the team and organizational goals. Through proactive policies and support for remote workers, it is possible to achieve this balance while maintaining high levels of productivity and positive work culture.

Ultimately, a well-designed remote work policy is one that supports and enhances the performance of remote workers while contributing to the overall success of the organization. By following the tips outlined in this article, businesses can create an environment that fosters loyalty, employee satisfaction, and long-term success.

Define who is eligible for remote work

Not everyone may be eligible or suited for remote work. Some positions may require on-site presence. Define the roles and positions that can work remotely and clearly communicate the expectations to all employees.

Set clear communication standards

Communication is critical in remote work. Establish regular communication channels and preferred methods of communication (email, chat, video conferencing, etc.). Set a schedule for check-ins or meetings, and ensure that all employees can access necessary communication tools.

Clarify work hours and time zones

Remote work may offer more flexibility in work hours, but clarity around work hours and expectations is still essential. Specify how many hours each week are expected of remote workers, whether they need to adhere to a specific schedule, and how to handle time off requests. Additionally, if your team is distributed across multiple time zones, make sure guidelines are in place to minimize conflicts.

Establish guidelines for productivity and performance

While it’s essential to trust remote workers, monitoring productivity and performance is still necessary. Establish specific goals and objectives, and use measurable performance metrics to track progress. Address any performance issues as they arise.

Discuss cybersecurity and data privacy measures

Remote work can pose unique cybersecurity and data privacy risks. Set clear guidelines around accessing and storing company data and personal information, establish a secure remote work environment and follow company standards and policies around cybersecurity best practices.

Detail equipment and technology requirements

While some remote workers may use their own equipment, others may need company equipment for remote work. Outline the technology and equipment requirements, including the minimum specifications, installation instructions and support availability.

Address expenses and reimbursement policies

Remote work can come with additional costs. Discuss the expenses that the company will pay for, such as internet and phone bills, and establish a reimbursement policy for other expenses like office supplies.

Address safety concerns

Working remotely comes with safety concerns that differ from onsite work environments. Discuss home office safety and how to address emergency situations that may occur while working from home.

Offer guidelines for work-life balance

Remote work can blur the lines between work and personal life. Offering guidelines to employees to establish boundaries and maintain a healthy work-life balance can help prevent employee burnout.

Address team building and social connection

Remote workers can sometimes feel disconnected from their team members and the company culture. Encouraging social interactions or team-building events can help remote workers feel more connected and improve their morale.

Build trust between remote employees and managers

Remote work requires trust between employees and managers. It’s important to establish a foundation of trust by ensuring communication is open and transparent. Establishing clear policies for expectations around performance, productivity, and accountability can be beneficial.

Introduce contingency planning

Offer options for contingency working arrangements to manage any disruption that could potentially occur. A situation like a prolonged internet outage or a personal emergency may interrupt an employee’s remote work. It’s important to have contingency plans to address those situations to seamlessly continue operations without any hindrances.

Review legal and tax implications

Remote work can involve legal and tax issues that need to be addressed. This includes issues such as worker’s compensation, payroll taxes, employment laws, and any relevant healthcare laws. It is important to review and update company policies to ensure they are in compliance with these laws.

Establish communication and collaboration systems

Remote work demands establishing communication and collaboration practices that work for everyone. This include options for virtual meetings, chat systems, email, and file sharing. It is important to establish parameters for appropriate communication protocols and response times to ensure remote employees feel connected and productive.

Establish performance evaluation criteria

Remote work requires a unique approach to performance evaluation. Metrics such as productivity, quality of work, communication, and responsiveness can be used to measure employee performance. It’s important to establish a system for frequent check-ins, feedback and performance assessments. This can help employees meet expectations and also help managers identify any areas for improvements.

Train employees on technologies and remote work practices

Providing resources for remote workers will help increase their success and efficiency. Provide training resources on remote work practices, technologies and tools, and any relevant software programs remote workers will need to use.

Provide company-wide support for work-from-home employees

It’s important to keep remote employees engaged with the organization by providing access to company resources and perks, including technology resources, company-sponsored events, and team-building activities.

Set clear expectations for work hours and availability

Remote work can blur the lines between work and personal time, creating the need to establish guidelines for when employees are expected to be available for work and when they are not. This can include setting specific work hours, defining when employees should respond to emails or chat messages, and ensuring that remote team members take sufficient breaks.

Ensure remote employees have a comfortable and healthy workspace

Remote employees need access to adequate workspace, furniture and equipment to work comfortably and safely. This can include a suitable chair, desk, lighting and temperature control, as well as access to ergonomic assessments and equipment. Additionally, encourage employees to take frequent breaks and stretch to maintain their physical and mental health.

Manage remote workers’ mental health and well-being

Remote work can lead to feelings of social isolation, loneliness and stress. It is critical to develop policies that support remote employees’ mental wellbeing, for instance, providing access to mental health resources, regular check-ins, and support networks.

Foster team-building and a positive remote work culture

While remote work allows employees greater flexibility, it is important not to overlook the importance of a collaborative team environment. Encourage virtual team-building activities, social check-ins, brainstorming sessions, and face-to-face meetings to build strong team relationships and foster a sense of community within the company.

Be flexible and adaptable

Remote work is a dynamic and constantly evolving field, and policies established today may not work the same way in six months or a year. Be willing to be flexible and adaptable in the face of new challenges or opportunities, and be prepared to revise policies and procedures as needed to accommodate the evolving needs of your team members.

Embrace technology to enhance remote collaboration

Remote teams often rely heavily on technology to collaborate effectively. Make sure your team has access to collaboration tools, such as video conferencing software, messaging platforms and project management software, that enable real-time communication and facilitate teamwork.

Provide adequate training

Remote work policies should include comprehensive training on the tools and processes required to work remotely effectively. The training should cover issues such as time management, communication, and the use of collaboration tools. Consider replicating the in-office training, virtually.

Establish clear communication channels

Clear communication is essential for effective remote collaboration. Establish communication channels and make sure employees know how and when to use each one. This can include email, chat, video conferencing, and project management software.

Encourage accountability

Remote work requires a high level of trust between employees and the company. Encourage employees to be accountable for their own work by setting clear expectations, tracking progress, and maintaining regular check-ins.

Offer support for remote workers who require special accommodations

Some remote workers may require special accommodations, such as those with disabilities or those who are caring for a loved one. Be sure to offer accommodations and support to remote workers who require them to ensure they can work comfortably and effectively from home.

Provide feedback and recognition

Remote workers often miss out on the in-person feedback and recognition that office workers receive. Make sure to offer regular feedback and recognition for remote workers to foster a positive work environment and help them feel more connected to the company.

Consider security and data privacy

Remote work creates new cybersecurity and data privacy risks. Ensure that your remote work policy includes measures to protect sensitive company information and data from cyber threats.

Monitor remote worker productivity

Effective remote work policies require a level of trust, but it is also essential to monitor productivity to ensure that remote workers are meeting expectations. Set clear expectations for what constitutes acceptable productivity, and monitor progress to ensure that work is being completed to a high standard.

Foster a strong remote work culture

Remote work requires a different kind of culture than traditional office work. A remote-friendly culture values communication, collaboration, and trust among employees. Organizations should emphasize the importance of remote work culture and take steps to promote strong remote work culture within the company.

Consider psychological well-being

Working from home can be challenging, especially for those who are new to remote work. Consider offering resources, such as mental health support, that will help employees cope with the stress of remote work.

Set clear expectations for remote work days

Remote work policies should include clear guidelines on what is expected of employees on remote work days, including schedules, deadlines and commitments to attend necessary meetings, if any. Be sure to also factor in time for breaks, as remote workers need to take breaks too.

Encourage work-life balance

One of the biggest benefits of remote work is that it allows for a better work-life balance. However, remote work can also make it harder for employees to separate work life and personal life. Organizations should encourage employees to take time for themselves and their families, especially during times of stress.

Offer flexibility for remote workers

The beauty of remote work is the flexibility it affords employees. A good remote work policy should provide flexibility to remote workers in terms of working hours, location and workload. This will ensure that remote workers are able to find a work style that suits them best.

Promote team bonding

Bonds and social interactions are vital in the workplace, and remote teams require additional focus to ensure employees feel connected. Companies should encourage team bonding activities and invest in team building initiatives to maintain strong team bonding.

Define performance metrics

Remote work relies on productivity, and defining meaningful performance metrics offer clarity to remote workers and management alike. Policies and processes should be documented, and accountability measures should be clearly defined and conveyed to employees.

Evaluate the success of remote work policy regularly

Remote Work policies should be tested and evaluated on a regular basis. Conducting periodic studies and making necessary adjustments ensures that the policy always meets employee and employer needs, and stays in line with changes in the industry.

Establish rules for managing time zones

Remote teams can be based in different regions, hence having team members working in different time zones. The remote policy must acknowledge this and provide guidelines that team members can follow.

Encourage self-care

With remote work comes flexibility, employees tend to overwork themselves. Managers must encourage work-life balance and advise their employees to prioritize self-care, this aids in mental well-being and rejuvenation of the mind.


As remote work becomes more common, it’s essential for businesses to develop policies that support employee productivity and well-being. A successful remote work policy requires a different approach and culture compared to traditional office work. By implementing effective communication, promoting work-life balance, defining performance metrics, and fostering a strong remote work culture, businesses can create an environment that benefits both employees and the organization.  Ultimately, prioritizing remote work policies offers businesses the opportunity to access top talent, reduce costs, and increase employee loyalty and satisfaction.

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