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Why the Remote-First Model is More than Just Working from Home

With the rise of technological advancements in the last decade, remote work has become more common and desirable than ever before. Not only does it allow people to work from anywhere with an internet connection, but it also improves work-life balance, reduces disruption from commuting, and raises job satisfaction. And the remote-first model is more than just allowing workers to work from home. It’s an affinity to creating policies and structures that prioritize remote work, even when face-to-face communication is possible.

Remote-first companies such as and GitLab enable their employees to work from multiple locations, with the majority working remotely. Remote work models have proved to improve productivity, reduce overhead costs, and increase diversity in the workforce. This article explains the remote-first model’s definition, importance, benefits, and challenges, and how it drives innovation and inclusive employee engagement.

What is the Remote-First Model?

The remote-first model is the prioritization of remote work over face-to-face communication, even when physical interaction is possible. In other words, it’s a new approach to work that considers remote work as the standard for employee engagement. With remote work, businesses don’t require office premises, thereby making work a more flexible experience for employees with different schedules to balance their personal life and work life.

Some popular remote-first companies such as GitLab, Zapier, and Buffer maximize remote work for employees’ productivity. GitLab is an all-remote team with employees from upwards of 65 countries. They use a virtual culture handbook that outlines the company’s values, goals, and policies, as well as guide their managers, employees, hiring policies, and everything else in between.

Remote-first companies prioritize virtual communication, such as video conferencing, virtual meetings, DMs (direct messages), platforms for collaboration, and more. The creation of policies and structures that favor remote work over face-to-face interaction diminishes interruptions of face-to-face engagement when remote work is possible.

Importance of the Remote-First Model

The remote-first model is a vital innovation in the workspace, revolutionizing traditional work methods, and contributing to the growth of companies. It is important to note that the remote-first model is not just a temporary solution due to the ongoing covid-19 pandemic, but a strategic work model for businesses globally.

Flexibility and Work-Life Balance

Remote work offers flexibility, which can lead to a better work-life balance for employees. Rather than dedicating valuable time to work commuting, employees can choose to work from home or any other location to balance their personal life and work life. They can have the flexibility to work outside traditional working hours, such as early morning or late at night, as long as they meet their deadlines, which can be beneficial for people with family responsibilities or personal preferences.

Remote-first companies that prioritize employee work-life balance tend to have higher employee satisfaction rates and less turnover. Therefore, remote work offers flexibility, which brings in more control for employees and a better work-life balance.

Diversity and Inclusion

The remote-first model also offers diversity in the workforce by encouraging the hiring of diverse employees from different backgrounds, geographic locations and cultures. This encourages a broader range of perspectives and ideas that can increase creativity, collaboration, and innovation. It also enables a business to access a globally dispersed talent pool of people with the right attitudes, abilities, and experience to contribute to the company’s growth.

Remote-first work also can create inclusive work environments. People with disabilities, anxiety or mental illnesses, and other conditions for whom the traditional brick-and-mortar inspection can be daunting, are better able to work virtually. Remote-first companies can easily create adaptive technology infrastructure and workplace policies that best accommodate those with diverse needs.

Cost Savings

Remote work provides cost-effective solutions for businesses by reducing overhead costs related to office set-up, infrastructure, and maintenance. Businesses can channel that saved cost into the development of the company or provide employees with better incentives such as bonuses, salary raises or better retirement policies. Remote work allows companies to access a broader talent pool, both in skills and geographic diversity, without needing to pay a premium for infrastructure close to company offices.

Increased Productivity

In remote-first companies where employees can work from home or any other location, remote workers tend to be more productive. With a range of locations to choose from, remote workers can select their ideal working environment that can improve reflection, engagement, and productivity levels. Moreover, remote-first companies tend to have fewer distractions and disruptions, they have increased flexibility, and find that their employees tend to work longer hours and take fewer sick days. These factors contribute to a more motivated and productive workforce.

Challenges of Remote-First Model

While implementing the remote-first model has brought about desirable benefits, it also has its fair share of challenges. Below are some of the obstacles and how companies are strategizing to cope with them.

Communication and Team Dynamics

Effective communication and collaboration between remote workers can be challenging, especially when face-to-face interaction is not possible. Remote-first companies have to implement a range of digital communication tools to facilitate communication and collaboration. Examples of these platforms include Slack, Zoom, Trello, Asana, Hangouts and others.

Companies need to create clear guidelines, etiquette and protocols that ensure all team members stay connected and informed while maintaining professionalism. Companies like Zapier maintain a public “remote work guidebook” for their workers. The guidebook outlines expectations and best practices and is a starting point for experiential learnings on remote work policies.

Work-Life Balance

While remote workers have the flexibility to work from anywhere, at any time, remote-first companies have the responsibility to help employees maintain healthy work-life balance. Remote workers may be tempted to work longer hours than their standard working hours, which may lead to burnout or negatively affect their personal life.

To ensure employees maintain the right balance, remote-first companies can support employees by setting clear expectations, discussing priorities, and ensuring that employees have the right conditions conducive for working. Remote-first companies can also provide a wellness program and other related benefits to help support employee’s overall health and wellbeing.

Isolation and Burnout

Remote workers can sometimes work in isolation, and this could take a toll on their mental health. It is essential for remote-first companies to create an inclusive environment that celebrates a culturally diverse workforce, encourages openness and social connections to foster a sense of community among remote workers. Remote work can lead to burnout if employees are not working in the right environment or if the workload becomes too burdensome. Companies must be flexible in their approach, provide support, and regularly check in with employees to ascertain their wellbeing.


In conclusion, the remote-first model is a pivotal work culture, prioritizing remote work over face-to-face communication, and is revolutionizing traditional work methods. It offers flexible work options, diversity and inclusion of a culturally diverse workforce, cost-effective solutions, increased productivity and increased control over employees’ work-life balance. The world is gradually moving towards a future that requires employee mobility, and remote-first companies provide futuristic workspaces that offer job satisfaction and boost employee retention rates.

However, with every new sector of innovation, there comes a decisive set of challenges. Remote-first companies must navigate the communication and teamwork dynamics, ensure employee work-life balance, manage isolation, and tackle burnout by creating support programs.

As productivity and results become more important, companies need to work harder to create inclusive work environments, specifically for diverse groups of workers. In adopting the remote-first model, companies can create a forward-thinking workforce that is more reflective of the dynamic, complex, and fast-paced world we currently exist in.

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